Terms of Service

Introduction

These Terms and Conditions (“Terms") form your agreement with the Qatir Analytics website (the "Service") operated by Mu Mu Media Ltd. ("us", "we", or “our") so please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is conditional on your acceptance of, and your compliance with these Terms.

If you do not agree to these Terms then do not use our Service. Violation of any of the Terms may result in the termination of your account.

General Conditions

Your use of this Service is at your sole risk and is provided on an “as is” and “as available” basis. We design our software with care, based on our experience and the feedback from customers. However, we make no guarantees that the Service will meet your specific requirements or needs.

We also test new features and functions extensively before releasing them but as with any software there may inevitably be some bugs. We track the bugs as they are reported to us and work to resolve priority ones particularly those related to security or privacy. Not all bugs will get fixed and we don’t guarantee a completely error-free Service.

Technical support is provided by email on a “reasonable endeavours” basis without guaranteed response times. We may access your data to help you with the support requests you make and to maintain and safeguard the security of your data and the Service as a whole.

We use third party vendors to provide the necessary hardware, storage, payment processing and related technology required to run the Service.

Accounts

You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this obligations. You are responsible for all activity on your account.

You may not use this Service for any illegal purpose or to violate any laws in your jurisdiction. You must provide your legal full name and a valid email address in order to complete the signup process.

Subscription, Fees and Charges

We offer a fair use free subscription level for small websites and testing the Service and we do not ask you for your credit card details. In the event your monthly usage of pageviews exceeds the 10000 pageviews per month limit on the free subscription, we will contact you to upgrade to a higher paid subscription. You will have one week to make a decision, you can then decide to continue with a paid subscription or we reserve the right cancel your account if you do not upgrade.

When you upgrade from the free to a paid subscription we will charge you immediately and your billing cycle starts on the day you upgrade. Subscriptions are billed automatically via Stripe and the number of page-views purchased in the paid subscription must be used during the month and any unused pageviews at the end of the month are forfeited.

You will not be charged extra for an occasional traffic peaks, there are no surprise fees and your card will not be charged unexpectedly. In the event your monthly usage of pageviews exceeds the subscription level you selected for two consecutive months, we will contact you to upgrade to a higher subscription level for the following month. You will have two weeks to make a decision you can then decide to continue with a higher subscription or we reserve the right to cancel your account if you do not upgrade.

You can upgrade or downgrade your subscription level at any time within your account settings dashboard. Downgrading your subscription level may cause the loss of features or capacity of your account.

Payment processing is conducted by a third party payment processor, Stripe, who provides customer service inquiries and handles returns directly. All fees are inclusive of all local taxes, levies, or duties imposed by taxing authorities. Stripe will collect those taxes on behalf of local taxing authority and remit those local taxes to the relevant taxing authorities. See Stripe’s own Terms of Use for details about this. All the fees paid for the Service are non-refundable.

Cancellation

You are responsible for canceling your account and sending us an email to cancel your account is not considered cancellation. You can cancel your account in the dashboard of your account page with a simple no-quibble cancellation process.

If you cancel the service before the end of your current paid period, your cancellation will take effect at the end of the current billing cycle, and you will not be charged again. All of your data will be inaccessible from the Service after the billing cycle expires. Within 60 days of that, all data will be permanently deleted from our backups. We will not be able recover this information once it has been permanently deleted.

You can choose to delete your account and all your site data at any time. All your data will be permanently deleted immediately when you delete your account.

Termination

We reserve the right to suspend or terminate your account and refuse any and all current or future use of the service for any reason at any time. Such termination of the service will result in the deactivation or deletion of your account or your access to your account and site stats. We also reserves the right to refuse service to anyone for any reason at any time.

Service Modifications

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, any part of the service with or without notice. We may change the pricing structure for our products when we do that and we may exempt existing customers from those changes. However, we may choose to change the subscription prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record.

Privacy and Security

We take appropriate measures to protect and secure your data. When you use our service to measure your website statistics, we will collect information about your visitors. You entrust us with your site data and you agree that we may process your data as described in our data policy and for no other purpose.

You own all rights, title, and interest in your website data collected by the Service and we obtain no rights from you to your data. We do not collect and analyse personal information from your users or visitors and we do not use behavioural insights to sell to adverting networks. We will never collect or store any personally identifiable information and we will never abuse your website visitor’s privacy. You own and control all of your website data and we will not sell or share your site data to any third-parties.

Limitation of Liability

You understand and agree that we shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the we have been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Service; (v) or any other matter relating to these Terms or the Service, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

Governing Law

These Terms shall be governed in accordance with the laws of England. These Terms constitute the entire agreement between us regarding the Service, and supersede and replace any prior agreements we might have between us regarding the use of the Service.